Privacy Policy jom88 —
Personal Data Protection for Malaysia Users

Welcome to the jom88 Privacy Policy page. We understand that privacy is more than just a word — it is the trust you place in us every time you log in, play, or make a transaction on our platform. We take that trust seriously.

This Privacy Policy applies to all users who access the jom88 website, online gaming platform, and any related services we provide. By registering or using jom88 services, you agree to the terms set out in this policy.

We encourage you to read this document in full so you understand your rights and how we handle your personal information responsibly.

Jom88 collects two main categories of information from users: information you provide directly, and information collected automatically when you use our platform.

Information you provide directly:

• Full name as per identification card
• Email address and mobile number
• Date of birth (for age verification)
• Current residential address
• Malaysian bank account details for transaction processing
• Identity verification documents (KYC) such as MyKad or passport
• Facial photo or selfie for identity verification purposes

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and web browser version
• Game activity logs and transaction records
• Session duration and pages visited
• Cookie data and device identifiers

The information we collect is used solely to provide you with the best service and to fulfil our legal obligations. The following are the specific purposes for which your data is used:

• Account management: Creating, verifying, and maintaining your jom88 account securely
• Transaction processing: Processing deposits, withdrawals, and all financial transactions in real time
• Fraud prevention: Detecting and blocking suspicious or unauthorized activity on our platform
• Legal compliance: Meeting KYC, anti-money laundering (AML), and mandatory reporting requirements
• Customer support: Providing relevant and effective support whenever you need help
• Platform improvements: Analyzing usage patterns to improve the quality of your gaming experience
• Marketing communications: Sending relevant offers, promotions, and updates — subject to your notification preferences
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and offer appropriate assistance

The legal bases that allow us to process your data include: fulfillment of the service contract, compliance with applicable legal requirements, the platform's legitimate interests in preventing fraud, and the consent you provided upon registration.

Jom88 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, there are limited situations where data sharing is necessary for platform operations:

• Payment service providers: FPX, DuitNow, Touch 'n Go eWallet, and Boost receive the transaction data required to process your payments securely
• Game providers: Third-party gaming companies that provide Live Casino and slot content receive only the minimum account information required to deliver the games
• Identity verification service: Our KYC partners receive your identity documents for verification purposes only
• Legal authorities: Data is shared when required by Malaysian law, court order, or a valid law enforcement request
• Professional advisors: Accountants, lawyers, or auditors subject to strict confidentiality obligations

All third parties that receive jom88 user data are required to comply with data protection standards equal to or higher than our own. Legally binding data protection agreements are also in place with every partner.

Protecting your personal data is jom88's highest priority. We invest in high-grade security infrastructure to ensure your information is always shielded from unauthorized access, data breaches, or misuse.

The technical security measures we implement include:

• 256-bit SSL/TLS Encryption: All communications between your device and jom88 servers are encrypted using bank-grade security protocols
• Data-at-rest encryption: Sensitive data stored in our database is encrypted using AES-256
• Two-Factor Authentication (2FA): An additional security layer to protect access to your account
• 24/7 Monitoring: An automated threat detection system operating around the clock to identify suspicious activity
• Access controls: Only authorized personnel with a legitimate operational need may access user data
• Regular security audits: Penetration testing and independent security audits are conducted on a regular basis
• Data backup: Automatic backups ensure your data is never lost in the event of a technical disruption

While we take every reasonable precaution, no digital system can be guaranteed 100% secure against all threats. You also play an important role in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

Jom88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser.

You can manage or block cookies through your web browser settings at any time. However, blocking essential cookies may affect certain functions of the jom88 platform, including the ability to log in smoothly.

Jom88 does not use third-party cookies for remarketing or cross-site tracking purposes.

Jom88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law.

• Active account data: Retained for the duration your account remains active, plus the required period after account closure
• Financial transaction records: Retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements
• KYC Documents: Retained for 5 years after account closure, or longer if required by the authorities
• Communication logs: Retained for 2 years for customer support and dispute resolution purposes
• Analytics data: De-identified data is retained longer for product improvement purposes

Once the retention period expires, your personal data will be securely deleted or anonymised using irreversible methods. The data deletion process is subject to applicable legal requirements in force at that time.

As a jom88 user, you have certain rights regarding your personal data. jom88 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the jom88 customer support team. We will process your request within 30 business days. For complex cases, we may require up to 60 days and will notify you accordingly.

The jom88 platform is strictly for individuals aged 18 years and above only. We do not knowingly collect any personal information from individuals under the age of 18.

A strict age verification process is enforced during registration, including identity document checks through our KYC process. Should we discover that information belonging to a minor has been inadvertently collected, we will:

• Suspending the account in question immediately
• Deleting all related information as promptly as possible
• Refunding any deposits that have been made
• Reporting the incident to the relevant authorities if necessary

Jom88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. All material amendments will be communicated to you via:

• Clear notifications on the jom88 platform upon login
• Email to the address registered to your account
• Updates the "Last Updated" date at the top of this page

We recommend you review this page periodically to stay informed about how we protect your personal information. Continued use of the jom88 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the jom88 team is available to assist you 24 hours a day, 7 days a week.

You may contact us via:

• Email: [email protected] (as plain text only — not a clickable link)
• Live Chat: Accessible directly on the jom88 platform after logging in
• FAQ Page: Browse our FAQ page for privacy-related frequently asked questions

We are committed to responding to all privacy-related inquiries within 3 business days. For cases requiring further investigation, we will notify you of a more specific timeframe.